How Do I Schedule an Appointment at the Mental Health Clinic in Auburn?

To ensure the privacy, safety, and dedicated focus that every client deserves, we do not accept walk-in appointments at our Auburn clinic. Therapy is a deeply personal process that requires a prepared space and a clinician who is fully present for your specific needs. By operating on a strictly scheduled basis, we protect the therapeutic hour for those currently in session and ensure that when it is your turn to meet with a member of our team, you have our undivided attention.

If you are currently in a state of immediate mental health crisis, please do not come to the office without an appointment. Instead, we urge you to contact emergency services by dialing 911 or visiting the nearest hospital emergency room, as we are not equipped as a 24-hour crisis intervention walk-in center.

While we understand that the urge to seek help often comes with a sense of urgency, we are typically unable to provide same-day appointments for new consultations. Our team maintains consistent schedules to ensure continuity of care for our existing client base. However, we pride ourselves on being responsive. If you reach out to us today, our administrative staff will work diligently to find the earliest possible opening. In many cases, we can get you on the calendar within just a few business days. We recommend contacting us as early in the week as possible to increase the likelihood of securing a spot that fits your schedule.

We offer multiple convenient pathways for you to connect with our team. We recognize that everyone has a different comfort level with communication, so we provide the following options:

• Telephone Inquiry: You can speak with our intake coordinators directly. For new patients looking to establish care, please call our primary line. For those who are already part of our practice family, we have a dedicated line for existing patient needs.

• Digital Intake Form: Our website features a secure “Request an Appointment” form. This allows you to provide your basic information, insurance details, and a brief summary of why you are seeking therapy at a time that is convenient for you—even if it is the middle of the night.

• Text and Interactive Chat: We offer a text-based communication option and an interactive chat feature on our digital platform to help guide you through the initial questions and direct your inquiry to the right department.

Once your request is received, we will follow up to match you with a provider from our team who fits your clinical needs and availability.

Absolutely. We have integrated online request capabilities specifically to help new patients bypass the “phone tag” that often happens with medical offices. By using our online portal, you can initiate the intake process without having to make a phone call. After you submit your request, our team reviews your information to ensure we have a clinician available who specializes in your area of concern—whether that be individual therapy, family counseling, or specialized trauma work. We will then reach out to you to finalize the date and time of your first session.

We believe that high-quality mental health care should be accessible, which is why we partner with a wide variety of insurance providers. We currently accept many major plans, including:

• Blue Cross Blue Shield (BCBS)
• Optum / UnitedHealthcare
• Aetna
• Harvard Pilgrim
• Beacon

Navigating insurance can be confusing, so we encourage all prospective clients to utilize the insurance tool on our website or to call the member services number on the back of your insurance card. This helps you understand your specific co-pay, deductible, and coverage limits before your first appointment with Kimberly Sanchez, LMHC, Amina Mazzara, LMHC, or our specialized team. For those without coverage, we also offer competitive self-pay rates.

Wait times can fluctuate based on the demand for services and the specific type of therapy you are looking for. However, because we are a group practice with a robust team of clinicians, we are often able to see new patients much faster than solo practices. In many instances, we have “immediate openings,” meaning you could be sitting down with a therapist within a week of your initial inquiry. When you contact us, we will give you a transparent estimate of the current wait time and do our best to accommodate you for in-person sessions at our office.

Yes, we are currently welcoming new patients into our practice. We serve a broad range of individuals from Auburn, Worcester, Millbury, Oxford, and throughout Massachusetts. Our team is passionate about expanding access to mental health services and is always looking for ways to support more members of our community.

At Kimina Counseling, LLC, we believe that everyone is doing the best they can with the tools they currently have. Our role is to help you sharpen those tools or acquire new ones. Whether you are seeking a space for deep healing or just need a supportive professional to help you navigate a difficult season of life, our doors are open to you. For more information, contact us or schedule an appointment online. We are conveniently located at 7 Midstate Drive, Suite 202, Auburn, MA 01501. We serve patients from Auburn MA, North Oxford MA, Worcester MA, Grafton MA, South Worcester MA, Newton Square MA, and surrounding areas.